I like how it is a useful way to keep track of my quality in an accessible way. Review collected by and hosted on G2.com.
Nothing. I think it is fit for purpose and easy to use. Review collected by and hosted on G2.com.
My best part of the Evaluagent experience is the engagement with the sales, support and technical persons. They were supportive, knowledgeable and extremely ready to address innovation needs. I enjoyed the handheld support from Alioul and Chris. Step by step lessons are a big plus.
The tool is easy to use, and implementation was fast and effective. Integration with Freshdesk was completed in minutes.
There are a vast array of functions and features, and I especially love the insight generation.
The tool reduces the need for frequent intervention by QA analysts while delivering regular and timely auto analysis Review collected by and hosted on G2.com.
Inability to train the AI to check organization specific resolution requirements including escalations. This is a major requirement for us, and we hope Evaluagent can build this.
Also, Evaluagent does not have global insight generation. This is important for aiding organizational directioning and goal actualization.
I feel the demo period is not enough to explore them. Review collected by and hosted on G2.com.
